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FAQ

KAIZENKZ — FAQ PAGE

How do I know what size to get?
Each product page includes a size guide. If you're between sizes, go with your usual fit. Our tees have a slightly oversized feel unless otherwise stated.

When will my order arrive?
Orders are processed within 1-3 working days. UK delivery takes 2-4 working days after dispatch. You’ll get tracking once it’s on the way.

Do you ship internationally?
Not yet. Right now we only ship within the UK. International orders will be coming soon.

What if my item is sold out?
Once it's gone, it's gone. Selected items may restock based on demand, but nothing is guaranteed. If it matters, don’t wait.

Do you accept returns or exchanges?
Yes. Items must be unworn, unwashed, and returned within 14 days. You cover return shipping unless the item arrived faulty. Email KaizenKZ@outlook.com for instructions.

Can I change or cancel my order?
Once your order is placed, it moves fast. If you made a mistake, email us immediately and we’ll try to catch it. No guarantees once it’s fulfilled.

Do you offer pre-orders?
Yes. If an item is marked as “Pre-Order,” the estimated shipping date will be listed on the product page. You’ll receive a dispatch email once it’s ready.

How can I contact you?
Use the contact form or email us directly at KaizenKZ@outlook.com. We respond within 24–48 hours, Monday to Friday.